Frequently asked questions

What currency do you charge?

All of our products are priced in Indonesian Rupiah (IDR). Your credit card will be charged in IDR and then converted to your local currency by your bank on your account statement. You will be charged based on current conversion rates.

Sainte Society is a Indonesian registered business, international transaction fees may be charged by your bank. For more information, contact your local bank.

What payment methods do you accept?

Indonesian Customers

We accept Bank BJB, Mandiri, BNI, BRI, BSI, CIMB and Permata. We currently do not support BCA or QRIS Payment (but we're working on it!)

For credit card payments we accept Visa, Mastercard, JCB and Amex.

International Customers

We accept credit card payments with Visa, Mastercard, JCB and Amex.

When will I get my order?

We can't wait for you to receive your order! We process your orders within 1-2 working days after your payment has been confirmed.

Indonesian Customers

Orders shipped to Bali will be received within *1-2 days*.
Orders shipped to the rest of Indonesia will take *2-4 days*.

International Customers

International orders normally take within *4-7 business days* to deliver. If your order has not arrived yet and you have received a delivery confirmation from us, kindly contact your local DHL with your order tracking number.

Are your products ethical/sustainable?

We're taking all the steps we can to ensure that all of our products are ethically made with sustainable fabrics.

Our products are designed and made in Bali, Indonesia. Each collection are produced in small, limited batches to prevent overstock.

While our previous collections are made with 100% polyester, we've taken the initiative to minimise the use of polyester and work with better materials for you and the environment. Using natural or organic materials that are truly designed for tropical climates.

We individually package our products in a 100% biodegradable sleeve made in Indonesia. Our shipping sleeves are also made from oxium, which takes 2-5 years to completely biodegrade.